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ServiceTitan for HVAC contractors
The enterprise-grade field service platform built for HVAC, plumbing, and electrical contractors with 10+ technicians and serious reporting needs.
Should HVAC contractors use ServiceTitan?
Yes: HVAC contractors with 10+ technicians and $3M+ in revenue, especially shops running multiple departments (service, install, commercial) or multiple locations. ServiceTitan pays back fastest when there's enough revenue and complexity to use the full platform.
Skip it if: Shops under 8 techs or under $2M in revenue. The price is hard to justify at that scale and Housecall Pro Max or FieldEdge will run the same workflows for a fraction of the cost.
About ServiceTitan
ServiceTitan is the dominant platform for large home-services contractors. It combines dispatch, CRM, marketing, accounting, and reporting in one system, with deep AI features for capacity planning, call analysis, and customer-data marketing. The price is steep and the implementation is a project — but for shops above ~10 techs, no other platform delivers comparable depth.
Key features
- →AI-driven capacity planning and dispatch
- →Built-in call recording and AI call scoring
- →Marketing Pro module with customer-database mining
- →Multi-location and multi-business-unit support
- →Touchless QuickBooks and Sage Intacct integration
- →Mobile app for technicians with full job history access
Pros and cons
Pros
- +Most powerful reporting in the home-services category — actual revenue analysis, not just charts
- +Capacity planning genuinely changes how shops schedule
- +Marketing Pro pays for itself for shops with 2,000+ customers in their database
- +Multi-location and commercial workflows are first-class, not bolted on
- +Largest integration ecosystem of any home-services platform
Cons
- -Pricing is opaque and high — typically $9,000–$14,000/month for a 25-tech HVAC contractor
- -Implementation takes 2–4 months and requires real staff time
- -Annual contracts only — no month-to-month
- -Mobile app rated 3.0 on the App Store as of late 2025; Housecall Pro is at 4.6
- -Steep learning curve — shops typically need 60–90 days before techs are fluent
ServiceTitan pricing
No public pricing. Per-tech pricing typically lands $350–$500/tech/month. 25-tech HVAC contractors typically pay $9,000–$14,000/month. Annual contracts required.
Integrations
ServiceTitan integrates with: QuickBooks Online, QuickBooks Enterprise, Sage Intacct, Stripe, Twilio, Avoca, Arch, CompanyCam.
Guides that cover ServiceTitan
Frequently asked questions
Q.How much does ServiceTitan cost for HVAC contractors?
ServiceTitan starts at $350/month. No public pricing. Per-tech pricing typically lands $350–$500/tech/month. 25-tech HVAC contractors typically pay $9,000–$14,000/month. Annual contracts required.
Q.Who should use ServiceTitan?
HVAC contractors with 10+ technicians and $3M+ in revenue, especially shops running multiple departments (service, install, commercial) or multiple locations. ServiceTitan pays back fastest when there's enough revenue and complexity to use the full platform.
Q.Who should skip ServiceTitan?
Shops under 8 techs or under $2M in revenue. The price is hard to justify at that scale and Housecall Pro Max or FieldEdge will run the same workflows for a fraction of the cost.
Q.What does ServiceTitan integrate with?
ServiceTitan integrates with QuickBooks Online, QuickBooks Enterprise, Sage Intacct, Stripe, Twilio, Avoca, Arch, CompanyCam.