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Avoca for HVAC contractors
AI receptionist + CSR coaching platform for HVAC, plumbing, and electrical contractors, with its deepest integration on ServiceTitan.
Should HVAC contractors use Avoca?
Yes: HVAC contractors on ServiceTitan or Housecall Pro with a real call center — several CSRs and $3M+ in revenue — where call quality varies widely across the team.
Skip it if: Shops with under 3 CSRs — the coaching is the value driver and small teams don't justify the price. Rosie, Goodcall, or Sameday cover basic call answering for less.
About Avoca
Avoca combines AI call answering, texting, and outbound follow-up with call scoring and CSR coaching — analyzing customer calls, scoring them against playbooks, and giving each CSR feedback. It is a ServiceTitan certified app and also lists Housecall Pro and FieldRoutes integrations. The company raised a Series B at a $1 billion valuation and says it serves more than 1,000 service businesses.
Key features
- →AI agents that answer calls, texts, and chats 24/7 and book jobs
- →ServiceTitan certified app, plus Housecall Pro and FieldRoutes integrations
- →AI scores calls against your playbook
- →Manager dashboards with leaderboards and trend data
- →Outbound campaigns to re-engage past customers
Pros and cons
Pros
- +Combines call answering with call scoring and coaching in one product
- +Deep ServiceTitan integration
- +Well funded and widely adopted — more than 1,000 service businesses, per the company
Cons
- -No public pricing — quotes only after a demo
- -Most expensive AI receptionist option here (third-party estimates run $1,000–$3,500/month)
- -Usage-based billing means your busiest months cost the most
- -No Jobber or FieldEdge integration listed
Avoca pricing
No public pricing — quotes come after a demo. Third-party estimates put it at roughly $1,000–$3,500/month, billed by usage and scaling with call volume and modules. Treat that as a planning range, not a quote.
Integrations
Avoca integrates with: ServiceTitan, Housecall Pro, FieldRoutes.
Guides that cover Avoca
Frequently asked questions
Q.How much does Avoca cost for HVAC contractors?
Avoca starts at $1000/month. No public pricing — quotes come after a demo. Third-party estimates put it at roughly $1,000–$3,500/month, billed by usage and scaling with call volume and modules. Treat that as a planning range, not a quote.
Q.Who should use Avoca?
HVAC contractors on ServiceTitan or Housecall Pro with a real call center — several CSRs and $3M+ in revenue — where call quality varies widely across the team.
Q.Who should skip Avoca?
Shops with under 3 CSRs — the coaching is the value driver and small teams don't justify the price. Rosie, Goodcall, or Sameday cover basic call answering for less.
Q.What does Avoca integrate with?
Avoca integrates with ServiceTitan, Housecall Pro, FieldRoutes.