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Avoca for HVAC contractors
AI receptionist + CSR coaching platform built specifically for ServiceTitan-using HVAC, plumbing, and electrical contractors.
Should HVAC contractors use Avoca?
Yes: ServiceTitan-using HVAC contractors with 5+ CSRs and $3M+ in revenue. Best ROI for shops where CSR call quality varies wildly across the team.
Skip it if: Shops not on ServiceTitan, or shops with under 3 CSRs (the coaching feature is the value driver, and small CSR teams don't justify the price).
About Avoca
Avoca is the leader for ServiceTitan-using contractors. It combines AI call answering with real-time CSR coaching — analyzing every customer call, scoring it against playbooks, and giving each CSR personalized feedback. Shops report 15–30% revenue-per-ticket improvement within 90 days.
Key features
- →Native ServiceTitan integration (deepest in the category)
- →Real-time CSR coaching during live calls
- →AI scores every call against your playbook
- →Manager dashboards with leaderboards and trend data
- →Identifies missed upsell opportunities automatically
Pros and cons
Pros
- +CSR coaching is genuinely transformative — typical 15–30% revenue lift in 90 days
- +Deepest ServiceTitan integration of any AI receptionist
- +Replaces the need for a CSR training program
Cons
- -ServiceTitan-only — no Housecall Pro, Jobber, or FieldEdge integration
- -Most expensive AI receptionist option
- -Implementation takes 4–8 weeks
- -Custom pricing requires sales calls to compare
Avoca pricing
Custom-priced, typically $300–$800/month for 5–25 tech HVAC shops, depending on call volume and modules. No public pricing.
Integrations
Avoca integrates with: ServiceTitan.
Frequently asked questions
Q.How much does Avoca cost for HVAC contractors?
Avoca starts at $300/month. Custom-priced, typically $300–$800/month for 5–25 tech HVAC shops, depending on call volume and modules. No public pricing.
Q.Who should use Avoca?
ServiceTitan-using HVAC contractors with 5+ CSRs and $3M+ in revenue. Best ROI for shops where CSR call quality varies wildly across the team.
Q.Who should skip Avoca?
Shops not on ServiceTitan, or shops with under 3 CSRs (the coaching feature is the value driver, and small CSR teams don't justify the price).
Q.What does Avoca integrate with?
Avoca integrates with ServiceTitan.